We’ve put this page together based on our experiences of the questions our customers often have. If you can’t find the answer to your query here, then please get in touch with our team - we’re more than happy to help!
Q: What does the price quoted on the booking calendar include?
A: The price quoted in the calendar covers the cost of the cottage only. This doesn’t cover the cost of the booking fee and security deposit (if applicable) for the property. There are also additional charges for some properties including pet charges and fuel supplements. If there is a special offer the discounted price will generally be highlighted in pink.
Q: How much of a deposit do you ask for and when do I have to pay it?
A: The deposit for each property is 30% of the final balance of your booking. We will hold your booking for 24 hours, by then we require the deposit to be paid along with the £25 booking fee. We do not ask for a deposit for last minute bookings, as the balance is required to be paid in full.
Q: When do I have to pay the final balance? And do you send reminders?
A: The final balance payment for your holiday will be due 56 days before your arrival date; you will have to pay your security deposit at this time also. We currently don’t send out reminders so please make a note on your calendar; we will try to contact you if your payment is overdue just to give you a little reminder! For any last minute bookings, the total amount will need to paid within 24 hours of booking your stay.
Q: Can I pay in installments?
A: Yes; we don’t mind you paying the balance with regular, smaller payments, as long as the balance is paid in full by the balance due date. However, the 30% deposit must be paid at time of booking; we can than then make the staged balance payment arrangements.
Q. How long will it take you to refund my security deposit?
A: Your security deposit will be returned within a week of departure onto a credit/debit card or via cheque (provided the cottage has been left in good condition).
Q. How do I book in advance when prices are not confirmed?
A: If you have found a cottage you would like to book for next year but prices are not visible yet, please get in touch with us. We can book you in provisionally, based on this years prices, with the agreement that they are subject to change. If you are unhappy with the new price, you will be entitled to a full refund.
Q: I can’t seem to find the booking form on the cottage page?
A: Firstly, you have to click on the ‘Booking & Rates’ tab on the top of the cottage page, secondly select the date you wish to arrive at that cottage for on the ‘calendar’, and finally select the duration of your stay in the box next to the calendar, this will then take you through to the booking form.
Q: What does "Dog-friendly cottages" mean?
A: Dog-Friendly Cottages indicate cottages which accept dogs for an additional charge and does not infer that the cottage will be necessarily suitable for your particular dog. Your attention is particularly drawn to the garden and grounds which although described as enclosed, may not be fully escape proof for all dogs.
Q: Are towels and bed linen included within the rental cost?
A: The vast majority of our owners provide both bed linen and towels. Please check in the facilities section of a cottage page to see if there is an exception to this rule.
Q: What items are generally left in the cottage for our arrival?
A: This varies from cottage to cottage. Most owners leave some general items for you such as milk, tea and coffee. Some owners even leave cakes and other wonderful delights!
Q: What are your check in and check out times?
A: You can check into your cottage anytime after 4pm on the day of arrival and you must leave your cottage before 10am on the day of departure. If you require late check in/out, please contact us a few days before your arrival and we will look into this for you.
Q: How do we get into the cottage?
A: Each owner provides access differently, but the most common way is for you to collect the key from a keysafe located at the cottage itself. All the travel directions and access details that you need will be included with your balance payment confirmation.
Q: Do your cottages have Wi-Fi access?
A: The vast majority of our cottages have Wi-Fi access, click here for a list of cottages that have it included. Although a cottage may be listed as having Wi-Fi, it's important to note that sometimes the weather and location can affect the strength of the connection. Therefore we recommend you check with your mobile network provider for 'Mobile Hotspot Coverage' in the area you're due to stay in. You can then use this as a backup if there are issues with the Wi-Fi connection during your visit.
Q: What additional services do you offer?
A: We offer a ‘Book a Cook’ service, which is the perfect way to relax with friends and family. Wake up to a cooked breakfast or come home to delicious afternoon tea, followed by a three-course dinner. We will take care of everything, even the washing up!
We can also offer you ‘Cottage Suppers’ - delicious home-cooked meals delivered to your holiday cottage ready for your arrival. All you have to do is pop them in the oven!
We also offer event and wedding planning, click here to find out about all the extra services we offer.
Q: Do your cottages accept other pets?
A: Yes, our owners are generally flexible when it comes to pets. If you could detail which pets you would like to bring with you at the time of booking, we can then contact the owner to see if they are happy to accommodate them. Please note: no pet is EVER allowed upstairs.
Q. Our booking is for two people; can we bring more people with us?
A: If you have booked at a special under-occupancy rate the answer is no. If you are paying the full rate for the cottage the answer is yes but, of course, the number of people must never exceed the maximum occupancy stated on the website. Please do let us know if you want to bring more people so our records are up to date.
Q. Can I have daily help in the house?
A: Yes we can provide help, whether it's each day or every day, or for just a few days please just give us a ring or email us to discuss your requirements.
Q: Where can I hire a car from?
A: If you are travelling to North Wales, we can arrange car hire on you behalf via Europcar. Please give us a call on 01248 430258 to discuss your requirements.