“Estuary cottage is in a wonderful location, amazing views, cottage has lovely decor.”
Had issue with washing machine so rang number in the information book, number had changed so were re-directed to another number.
Richard rang back, first thing he said was "I dont deal with this type of issue. No “Hello, how are you”...
We thought why did he pick up the message.
Richard did not seem to have a very positive or happy manner, perhaps he was fed up, which we all are sometimes. Washing machine issue was resolved.
When we hung our coats on the coat rails in entrance hall we did not notice Mr & Mrs Woodlice and their family were going about their business along with a mushroom/toadstool that was growing out of the wall.
We made Richard aware to which his response was "I know about it".
So we thought why hasn't it been resolved.
After finding out about the woodlice we took coats outside and gave them a good shake, Mr & Mrs Woodlice and family went off to new adventures.
Richard also commented "As you booked in the 11th hour no deep clean could occur".
We had looked at the bookings for Estuary Cottage, it was full before and after our visit so when would a deep clean taken place?
Why was a deep clean needed? We booked when we booked, imagine Skyes want as much business as possible, but then how will a deep clean happen.
Should we of been allowed to stay when a deep clean was needed?
When films are put in DVD Player no sound comes out, we checked all the cables but no joy.
We did not ring Richard, we thought better of it.
There are three recycling information cards in information book showing what can be recycled.
In kitchen there is a sliver bin with two compartments each with a black bin bag, other side of kitchen is another waste bin again with a black bin bag.
There is no labeling/colour codes to differentiate what should/could be recycled.
Outside main gate is one wheelie bin.
We like to recycle so on couple of occasions we took our recycled items to Moelfre recycling hub in their main car park.
We read such lovely comments from some previous guests saying how wonderful their welcome pack was. We looked high, we looked low but could not find ours. Has this service finished?
As this was our first booking with Sykes Cottages a suggestion was made by your colleague on booking any further holidays discount vouchers maybe available to us, is this correct?
We can pass on our comments to the property owners if you wish who we were told are Lligwy Estate.
We look forward to receiving your response
Thank You
Thank you for taking some time to write a review following your stay at Estuary Cottage. Guest feedback is taken extremely seriously as a valuable tool to allow us to monitor the quality and guest satisfaction at our properties. As a booking agent, the team here at Menai Holidays are the first point of contact for guests should the need arise. Our phone lines are available 24hrs a day, seven days a week, we also have a web messaging channel. I am pleased you were able to contact the owner and he was able to assist on this occasion. The information packs at the property will now be amended with the correct contact details to report maintenance issues etc. Many of our properties offer a private waste collection, meaning that guests do not have to sort their recycling at source, it is sorted at the depot, so please be reassured that guest waste is recycled. However, this is changing legislation and will soon no longer be a service available to businesses- going forwards all guests will be expected to sort every item of their waste ready for collection. Unfortunately, as advertised, this property only offers a welcome pack for week-long bookings. I am sorry that on this occasion the cleanliness and amenities did not meet your expectations, these issues have been raised with the housekeeping team. I hope we have been able to offer you an acceptable resolution. Thank you, the Menai Team.
Property Owner
