“One of the reasons we picked the Ark was that it had an outside terraced area, however there was no key in the property to access the area.”
There was no contact details, phone or local contact in the property. We phoned Sykes/Menai holiday cottages and related the problem re key /access to terrace. The Sykes contact stated that they would contact the local agent and we would be contacted by them shortly to solve the problem. No one contacted us and we had no access to the terrace for the whole holiday.
The accommodation itself was fine but the lack of contact details at the cottage and the inaction of Sykes/Menai Cottages was disappointing.
- Mr Frowe, September 2020
I am sorry that the system which has worked well in the past, with us acting as a go-between for the guests and owners, did not work well in this instance. Hopefully this kind of thing won't happen during your future bookings but if it does I am confident we will do better next time.
Owner relations