“Lovely house with everything you need, but an awful smell of damp throughout the property.”
Glad that you thought the house was lovely and
had everything you needed however Very surprised to read that you thought that the house smelled damp...we have not had a single complaint regarding this in 2yrs and are struggling to understand why, having visited just after your stay. The house is also centrally heated. We did call you regarding the issues a number of times and to check on your stay but you never returned the call, only texting 24hrs later to confirm all was well. Sorry for the inconvenience but feel your comments are unjustified and have asked Menai/Sykes to investigate.
Update 11 Oct
Dear guest., we have fully investigated the damp issues and unfortunately discovered that the shower had leaked into the downstairs toilets. We apologise for the inconvenience this has caused as we were not informed by the cleaner or the previous guests. We have rectified the problem and wish we had been able to fix this before your stay. As a gesture of good will we have requested Menai to compensate you as this is not in keeping with our standards and not what we expect guests to experience. We hope this goes some way to making up for the inconvenience caused. We hope you will consider staying with us again in the future. Yours sincerely Treath y Bryn Property Owner