“No gas for BBQ,expected to pay for electricity if it ran out,not able to use all appliances at the same time,only just enough room for two people certainly not enough for five!”
no room to store food in kitchen and not very clean!
- Mr Symes, September 2020
Thank you for your feedback, it is important to us. The BBQ gas is kept topped up in the patio storage. We do not leave it out because we don’t want it stolen (it does happen). If it has run out or cannot be found the guests should phone Nikki – her number is prominently displayed in the property.
We explain the situation with electricity in the brochure that is left in the chalet. The electricity supply is by card meter and cannot be upgraded, it is the same for all the chalets in the park. It is not impossible for the supply to run out and our suggestion about the card purchase is a suggestion to help them out if the power we have purchased for them does run out. If the guests don’t want to buy a card the answer is to call Nikki (unless it’s the middle of the night) and she will top up the meter.
The chalet is as it is and cannot be enlarged. The photographs show the extent of kitchen cupboards and guests should make sure that the chalet is for them before they book.
The chalet can accommodate five and has done in the past without complaints. This is a complaint we can do nothing about as it relates to the Menai presentation of the property.
The housekeeper cleans the chalet scrupulously with all required Covid-19 precautions including PPI and full sanitization of surfaces and equipment. It is not acceptable to make statements like this without photographs or other evidence to back it up.
Owner relations
