“Discovered after we had been in this property for about an hour, that the cleaner had not been in.”
Dirty bedding and towels in bags on landing, beds unmade, no clean towels. We arrived on Monday 4th October, should have arrived the day before but due to a family problem we were delayed. Tried phoning Sykes and Menai, but recorded voices stating phone problems; tried mobile number of owner, given to us by Sykes, each time it went to voicemail. Fortunately I had laptop with me and managed to LiveChat with Sykes. Eventually owner contacted us, said we shouldn't have had their number, but would contact cleaner. Cleaner arrived, without mask, plastic apron,or protective gloves, apologised - gave cottage a thorough clean. So about three to three and half hours or so after our arrival we were able to unpack. The rest of our holiday we have been left wondering if we will test positive for covid, quite concerned as we are in our 80's. Don't feel we have had a restful holiday.Sykes and the owners have been in contact with each other, and have agreed a small refund; this however does not address our covid contamination conern - feel Sykes have not honoured their side of the contract by failing to ensure the property would be as covid free as possible.
Thanks for sharing your feedback Mr Lloyd.
We�re glad that you found our property comfortable and that the facilities and accuracy of the listing met your expectations. However, we acknowledge that the isolated instance upon your arrival was disappointing. We're always striving to improve our property and our guests experience; constructive feedback helps us make improvements for our future guests.
We set high standards, as can be seen by our consistent positive reviews and the great condition of the property, which we work hard to maintain. Please note; this instance was a result of extenuating circumstances which have been discussed at great length with our house-keepers as well Menai Holiday Cottages and Sykes, measures have been taken as a result.
As you're aware, your concerns were swiftly dealt with as soon as we became aware of them and you were generously compensated as a result. This was despite the challenges experienced at the time and issues Menai/Sykes were experiencing with their communications. Property Owner
