“I received a phone call today telling me that the owner noticed we had been using the hot tub and that the owner did not want it to be used at this time of year.”
When I booked the property the week before, the property included the hot tub and didn't say anything about the time of year restrictions.
When we arrived we received a welcome basket, which had all the manuals and instructions to all appliances and hot tub. The tub was not filled when we arrived which we thought was because it had just been cleaned. We were very disappointed we had to fill and wait 36 hours until we could use the tub-specially when it was advertised as available.
We thought oh well, with the views and how well presented and welcomed we felt, then it's just one of those things.
We arrived on monday and now on thursday when are over half way through our stay (we leave saturday) the owner comes round when we have popped out, then contacts you to contact us to tell us off. I did receive an apology from Abigail your staff member for contacting me about the owners concerns. Think its bad that the owner comes round to check up on you, not very relaxing and now has really upset my/our visit and experience. There was no need to contact us we had done nothing wrong and I had to take time out of my holiday to try and get through to your office and be put on hold. Not relaxing and a violation of privacy. I was raving about this property and location to my family and friends, taking pictures and saying everyone you need to come and stay here!!... now I dont think I will be returning! After being falsely accused and the lack of privacy.
I hope this does get feed back to the owner and I would like a response as this has now really disturbed my holiday and the other guests. Is someone just going to turn up again without warning?