“The house was a major disappointment with an all pervasive smell of mould both in the upstairs master bedroom (where the cupboards and chest of draws were unusable, and we had to sleep with the windows open and clothes packed in cases), and in the kitchen where mould smell is present in all the cupboards and draws.”
It hit us every time we entered the house, despite our best attempts to air the property. The kitchen utensils were dirty and required cleaning before use, and only a poor selection of utensils is present compared to most Menai cottages. We stuck to the kitchen table on first use, and it required several washes to get clean. In several rooms the plaster has been removed. This looks rustic, but the mortar is not sealed so that one of the party was woken in the night by mortar falling on them, and did not take a drink with them after the first night as it would contain a residue of mortar dust in the morning. It’s is the same situation in the living room where a veneer of mortar was present on books etc left overnight. In ten years of visiting holiday cottages in North Wales, mainly rented through Menai Cottages, we have never written a poor review before. This house requires significant improvements, it was a relief to leave and we discussed leaving prior to departure date. Upset about this and very disappointed.
Dear Mr Hunt, thank you for taking the time to write a review. We are sorry you did not have the experience you hoped for at the cottage, it is a shame that you did not contact us straight away regarding the condition you felt the house was in as we would have done our utmost to check and remedy any issues. The owner let us know that the house walls are pointed with lime and sand in keeping with the traditional of the houses of the era, this allows the building to breath and reduces the possibility of condensation. Power washing of the outside space on a regular basis is done to make sure no vegetation takes hold which helps with the reduction of the moistness. A note of any items missing or lacking would be very helpful in maintaining the usually well equipped kitchen. With hand-sanitiser in every room, a through clean by an experienced housekeeper between each booking and a bottle of wine to welcome you we hope future stays are more pleasurable.
Owner relations