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6 Guests
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3 Bedrooms
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1 Bathroom
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Pets Yes
Features
- Hot tub
- Ground floor bedroom
- Garden / Patio
- Cot available
- Highchair available
- Dishwasher
- Broadband / WiFi
11 Customer Review(s)
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Jayne “Holiday cottage was ready on arrival.”
Room looked clean but there was a substantial dog odour (we are dog owners and love dogs) but the windows were all open and we assumed it was to mask the smell as once the windows were shut the smell intensified. The stay was pleasant and we slept well. The cabin slept 6 but had six guests been there it would have been cramped and over crowded as the living/dining area is small. On departure we were informed we needed to leave the place as we found it (tidy), remove any bed linen and ...
Room looked clean but there was a substantial dog odour (we are dog owners and love dogs) but the windows were all open and we assumed it was to mask the smell as once the windows were shut the smell intensified. The stay was pleasant and we slept well. The cabin slept 6 but had six guests been there it would have been cramped and over crowded as the living/dining area is small. On departure we were informed we needed to leave the place as we found it (tidy), remove any bed linen and place it into a bag, then finally empty the bins and recycling. Whilst I appreciate it is nice to keep the place tidy, we spent the departure morning cleaning and stripping beds in fear if it wasn’t up to ‘standard’ we would be charged. This is not something any guest should be doing while on ‘holiday’ The bins were a walk down the road and took two journeys due to the recycling, we then stripped beds, hoovered, tidied which took time away from enjoying the area. We are happy to wash up and give the place a quick tidy but moving forward paying guests should not have to clean to this extent as this is what they have paid for. A holiday (self catering or not) should not involve stripping beds and emptying bins!
Clearly we were sad to read your review, but hope others will see that it is unusual. We are sorry about the odour. We did our usual deep clean that day & always leave the windows on the latch for airing, not for masking any smells as you suggest. Sorry you felt the check out guidelines were an inconvenience. For hygiene reasons we kindly ask guests to strip the beds (used), and we’ve never charged anyone for not doing so. We don’t expect guests to hoover, but yes emptying the bins we do asks guests to do, which is standard practice. Y Caban is situated in the most beautiful location and offers a cosy relaxing break. Obviously we know we won’t please everyone, but it’s a shame you couldn’t share more elements of your break you did enjoy. Property Owner