“We enjoyed our week in Cemaes Bay.”
The house was clean and comfortable but could be improved. A welcome pack would have been nice on arrival as would be the supply of towels. The shortfalls were the following, only one hour of hot water was provided morning and evening (but easily overridden on the boiler). The tumble drier was labelled "for change over staff only but we needed to use it when our clothes got saturated in the rain. The door on the drier doesn't close and the drier perhaps needs replacing. The extractor filter from the cooker was dripping dirty black oil and needs replacing. The oven was giving off thick acrid fumes on heating. Lack of casseroles/serving dishes for self catering. The bottom sheets in downstairs bedroom was old rough and tired. The curtains in the bedrooms did not keep out much light so it was difficult to sleep. We found the showers temperamental. The key safe was incredibly hard to use, The is no garage. We paid nearly £1000 and expected better for a property in this price range. There is a feeling of penny pinching - we would not use again.
Good afternoon Stuart, many thanks for your feedback and I have noted accordingly. However, the welcome pack has been initiated previously and after feedback and dietary comments I decided to leave it as domestic necessities only. Towels are not offered as per the details on our property. The time scale required to wash and dry between changeovers precluded our ability to achieve this in the window between lets. Previous guests have preferred to use their own towels. The instructions for hot water and central heating are clear, set the water to once and the heating to timed and regulate through the thermostat. The one hour suggestion is clearly a mis-understanding. The tumble drier again, is not offered in the advertisement. I do not object to it being used. Replacement of this is a personal decision. The oven and extractor fan are checked on each changeover and I am sure you noted the oven has tin foil on the elements as well as additional tin foil supplied. I accept the casserole comments, a recent guest informed me they damaged some. Replacements are on their way. All bedding is replaced after each season. The curtains again have never been an issue with light, I will look into this going forward. The showers are excellent and the upstairs shower is less than 2 years old. This is the first adverse comment about the key safe which is Police approved. There is a rear garage with ample space to store items e.g. bicycles. A considerable amount of time, thought and investment has been devoted to this property. Thank you for your comments of which we always act on.
Property Owner
