“I booked this property based on good reviews but was left extremely disappointed.”
We left 4 days early because of the awfully uncomfortable beds. The two doubles have very thin cheap mattresses and the 4ft was ok but too small for two adults to sleep comfortably. The cleanliness left a lot to be desired and obviously has had no deep clean for some time purely superficial! The toilet rocked away from the wall and the owner had already been informed but this had not been remedied! Yes the drive is a mare and with a bigger vehicle you have to turn around on the main A5 to point in the right direction to get into the drive. This road is extremely fast and there is no way of walking anywhere from the property, car every time. For a 4 star property expect far less. The positives was a good size property, warm and an adequately equipped kitchen. This was my wife’s 50th treat…not!
Thank you for your feedback. The two double beds are medium to firm silent night mattresses. In research we found medium to firm mattresses to be the most common and were bought from a well-known brand. I am aware that four guests out of hundreds who have slept in these beds have found them uncomfortable. Two of them admitted they suffered with back problems and another suffered from arthritis, however they told us after their first night that the mattress was too hard for her condition and we quickly provided her with a mattress topper which she said made all the difference.
If this guest had told me she was uncomfortable whilst we were talking on the telephone after her first night stay, I could have offered her the same solution.
As for the cleanliness of the property I am shocked and have to say this is just not the case. All our properties have a deep clean every change over day, by myself and my husband. As the guest states, we have had good reviews and have had for some years now.
The drive way is a little steep as the guest had seen on the photographs and admitted to me on the telephone before coming to the property. She told me then, her and her wife were worried about it. I informed her it was easier to enter from one direction than from another to make access easier. My husband drives a Ford Transit van and has no trouble entering the driveway from either direction.
Lastly, the toilet has been a little wobbly lately due to recent plumbing works, and yes this should have been resolved properly before this guest's stay, however the toilet is now not wobbling.
I have ordered a softer mattress for one the double beds, to offer more choice for guest preferences, which will be delivered in two weeks. I will be happy for Sykes Cottages to add to the description of our property, that it has a steep, sweeping drive way. I would like to add that I encourage all guests when they contact me for key collection details, to not hesitate to call me if they have any problems or question, once they are here. A property owner cannot help a guest if they are not informed of any problems.
I thank this guest for leaving the property as she found it, clean and tidy.
Property Owner
