“The house needs a deep clean!”
On arrival carpets particularly staircase was dirty. Large amounts of dog hair and dust under living room sofa which we had to clean. I don't find this acceptable regardless of being dog friendly and demonstrates the house is not adequately cleaned between stays (the owner admitted she does not pullback and clean under sofa each time). Cobwebs and dusty picture frames. Not up to a good standard, particularly considering the cost. Frustratingly we found the following week the house hundreds of pounds less. My mum rang the owner to give this feedback but was met with quite an aggressive and defensive response. The house would have potential with suggested changes, but number 1 being a deep clean!
I am very sorry to hear you were unhappy with your stay. As I contacted you on three or four occasions to check if you needed anything and you replied to say you did not, this review does come as a surprise to us and is very upsetting particularly in light of the glowing reviews we have had in the past. I have emailed a photograph of the carpet you mentioned to Sykes to demonstrate there were no stains. I am very sorry you were disappointed with the pricing of the property, however cheaper weeks were available. Property Owner