“Despite the idyllic setting, I’m afraid that we have to warn other potential guests of two major health and safety issues at the property.”
They are as follows: • On arrival at the property we noticed a sign over the light switch in the hall that said ‘do not touch’. When having a shower the next day, water was observed pouring down the electric light fitting in the hall. Although the owner sent out a plumber and an electrician, we believe this was a known problem because of the sign on the light switch and also having read previous reviews which refer to a leak in the bathroom. Since the plumber and electrician’s visit, the ...
They are as follows: • On arrival at the property we noticed a sign over the light switch in the hall that said ‘do not touch’. When having a shower the next day, water was observed pouring down the electric light fitting in the hall. Although the owner sent out a plumber and an electrician, we believe this was a known problem because of the sign on the light switch and also having read previous reviews which refer to a leak in the bathroom. Since the plumber and electrician’s visit, the notice on the light switch has been removed but the source of the problem was not resolved (we were simply told not to use the bath) so I have serious concerns about the safety of future guests. • The fire door was extremely difficult to open and an adult’s full body weight was needed to open it. This door needs to be sanded down as a matter of urgency. In addition, there are some more minor issues which, if fixed, would greatly enhance the property which has the potential of being quite stunning. These issues are: • The step at the top of the stairs is loose • There are loose bolts in both sets of bunk beds and some bolts even fell out during our stay. It’s a good job nobody heave was using these beds which are advertised as suitable for adults. • There are damp patches on the wall in several places in the house. • Two of the bedrooms are open plan so from the top of the bunk beds, you can see into both the other bedroom and the dining/living room. • There is only one dishwasher for a property that sleeps up to 10 and this dishwasher is slim sized. In addition, we were given just 4 dishwasher tablets for a 5 night stay!! • There are not enough bowls and plates for 10 adults. • All the curtains in the vestry are transparent including the ones in the two downstairs bedrooms which means it is difficult for anyone to sleep past 6am. • The front drainpipe is in a heap on the ground in front of where it should be. • The central heating is controlled remotely by the owners and whilst they will amend the settings, it’s not ideal when you wake in the middle of the night in a hot sweat!!! • There are hand soap dispensers with no soap inside.
- Catherine, February 2024
First and foremost, providing a comfortable and enjoyable experience for our guests is our top priority and feedback serves as a valuable reminder of the importance of maintaining the quality of our accommodation. We are committed to learning from all guest experiences and implementing necessary changes to enhance the overall guest experience.
However, we would like the opportunity to shed a little light on the above guest stay and review.
In the main bathroom we have a free-standing bath and what has started to happen is guests/ children overflow the levels and water lops over the top. The water then naturally finds its way through the floorboards (being a period property) and through the light fittings below. Our management team attended the house the day before the guest checked in and investigated this further and concluded there was no leak from the shower, bath, or pipes below, however, they forgot to remove the sign on the switch that had been left for their cleaning team, which was only put there strictly as a precautionary measure. There were no safety concerns.
The guest then contacted us when they noticed a leak, we immediately got a plumber, electrician, and the management company over to the property that same day. They investigated again, checking everything in the shower from the tile grout, sealant, pipes - everything and no leak.
We went back to the guest and asked - did anyone use the bath and they confirmed the children used it the evening before. It then became clear (even the plumber suggested it, having seen water himself) the leak was from the bath overflowing and water being left on the floor and finding its way through the ceiling and then light fitting.
Once the group checked out and we were able to investigate further, damage to the bath itself was obvious - Dents all over the inner of the tub - so much so that the tub now needs replacing. The plasterwork next to the bath also had significant chips in it (an inch wide) which were not there before. This inexplicable damage is a great shame and not what we expect of our guests.
Additionally, it's important to note that the tone of communication from the guest was confrontational from the outset, with repeated mentions of seeking substantial compensation.
Rest assured, all issues mentioned have been thoroughly addressed and rectified, and our holiday let is now fully prepared for the upcoming holiday season, welcoming guests to enjoy our beautiful home without any concerns.
Property Owner