“On arrival front of cottage scruffy with weeds, window boxes also dead with weeds!”
No welcome package, (1st time ever on Sykes cottage) the room seems over cluttered and no cupboard for our food we had bought. The tiny conservatory at the back was full of tiny flies and the manhole cover banged when going to back door!
TV not working, no folder with details of how things worked within the cottage or where the washer was? the fridge is tiny with big freezer section above,
if any problem, no phone number! had to call Sykes who where extremely helpful and contacted the owner ...
No welcome package, (1st time ever on Sykes cottage) the room seems over cluttered and no cupboard for our food we had bought. The tiny conservatory at the back was full of tiny flies and the manhole cover banged when going to back door!
TV not working, no folder with details of how things worked within the cottage or where the washer was? the fridge is tiny with big freezer section above,
if any problem, no phone number! had to call Sykes who where extremely helpful and contacted the owner. Who in turn tried to explain how to get the TV on! still struggling, finally sorted the following afternoon! Meaning, having to wait in the cottage, instead of going to the beach! One thing you really expect is Comfort, sad to say this was completely missing here, the sofa under the stairs, when I sat on it I felt like I was sitting on the floor! Really struggling to get up off this sofa, the second one near TV was so hard and when 2 people were sitting on it , you sunk towards the centre! and again uncomfortable. Checking under cushions this sofa is a sofa bed! The stairs are high and narrow step and steep, prayed the rope on the wall was strong! The double bed was hard as nails! was in agony morning after, at this time I wanted to go home!!! We ended up sleeping on top of the duvet! but still awful weeks sleep! Plus a huge box at bottom of bed (why, taking up a lot space! empty space under the bunk beds) The shower unit could do with a good bleaching!
Criccieth is lovely and we had the best weather, but would not be rebooking Menuchah cottage, really spoilt our week’s holiday.
- Colleen, September 2023
Hello Colleen,
We are very sorry that you obviously did not enjoy your time at No. 3.
We are unsure as to why there was no welcome package as this is something we have arranged with our cleaner and we are also very sorry that there was the problem with the TV. In retrospect perhaps we should have insisted on coming over on Saturday evening to resolve the problem rather than waiting as you agreed until someone local was available on the Sunday afternoon.
All we can do is apologise again as we did when we saw you at the end of the week.
Yours
Mary & Dave
Property Owner
