“The house has amazing view and spacious .”
I rented this property last year and mentioned both mattress in the large bedrooms, but only one was replaced, this caused my son and his girlfriend to cut their holiday short because they had mattress springs in their back for 4 days.I like the view and thought a year later the mattress would be new.This year I was disappointed in the property. Kitchen fridge not working only the light, I had groceries spoiled and meat.No bins bags I had to go and buy some,broken patio furniture just left ...
I rented this property last year and mentioned both mattress in the large bedrooms, but only one was replaced, this caused my son and his girlfriend to cut their holiday short because they had mattress springs in their back for 4 days.I like the view and thought a year later the mattress would be new.This year I was disappointed in the property. Kitchen fridge not working only the light, I had groceries spoiled and meat.No bins bags I had to go and buy some,broken patio furniture just left outside on the balcony ,tiles broken around the toilet in the bathroom and no pressure in the shower. damp patches on the walls in the main bedroom, large hoover has the handle broken, so it was difficult to use. The house is now for sale, so it needs a really good clean and fresh paint. The house was generally much worse than when we rented it last year.
We are sorry to hear of the issues raised from your stay at Swn Y Gwynt. We have been advised by the owner that there is another Fridge in the boiler room and another hoover that was accessible to you during your stay. Menai Holidays are proud to offer a 24/7 service for our guests, if you would have contacted us at the time you were experiencing the issue, we would have been happy to help to resolve your query at the time. We thank you for raising these issues, we can now work with the owner to get them rectified to prevent similar issues being encountered.
Property Owner