“Update waste disposal instructions and heating switch on .”
We are sorry to hear that you had a two issues while staying at Ty Glyn.
With respect to waste disposal, there are blue Council recycling bins at the back of the house, they clearly indicate paper, glass, metal and plastic, compostible food waste goes in the small brown bin (bags provided) and everything else goes in the large green Council rubish bin. The housekeeper puts these bins to the curb on the appropriate collection day. We will revisit the instructions to ensure that this is clear.
With respect to heating, there are six pre-programmed thermostats for the under floor heating, they should have been on at your arrival. In addition, there are on demand wall heaters in the bedrooms, these do need to be turned on, and there is a towel warmer in the main bath, and this too needs to be turned on by visitors.
We checked with our housekeeper, and she did not hear from you regarding these matters, which she would have been able to readily respond to.
Again, we are sorry that you had these concerns.
Property Owner
