“The house is magnificent, and the grounds are amazing.”
We did have a few issues with the maintenance of the property. We had a look around and documented things that were damaged before we unpacked. The list is as follows. There was a free-standing lamp in the games room which was broken at the join between the main pole and the top of the lamp, the top part was leaning against the glass of a window, we carefully laid the lamp down and re-arranged the two sofas to protect the lamp and our children. The Hoover was in a poor state of repair and fell ...
We did have a few issues with the maintenance of the property. We had a look around and documented things that were damaged before we unpacked. The list is as follows. There was a free-standing lamp in the games room which was broken at the join between the main pole and the top of the lamp, the top part was leaning against the glass of a window, we carefully laid the lamp down and re-arranged the two sofas to protect the lamp and our children. The Hoover was in a poor state of repair and fell to pieces every time we used it, it also smelled of wet dog. The log burners were a nice touch but no logs were supplied, just half a box of fire lighters and some kindling. One of the drawer fronts in the kitchen was broken and made the drawer unusable plus the kitchen could do with a facelift, the vinyl was coming off in some locations. The tiles behind the microwave were missing and some were loose. The shelving unit in the games room was broken (shelves were all collected at the bottom). The beautiful on-suite bathroom in the main bedroom was not practical, the roll-top bath has no shower curtain or screen so water would spray everywhere when you had a shower making the floor a slip hazard. The shower in the second bathroom had a broken handle (just a spike left). I would suggest that a hard copy handbook for arriving guests as in order to find out how to connect to the wifi, you needed to have access to the internet and with the three mobile companies we had access to (Smarty, Tesco mobile and Giff-Gaff) none could get a data connection. Also, the supplied new towels were nice but didn't appear to have been washed therefore leaving red fluff all over the person using them. We really did enjoy our week at the property, but these little niggles stopped it from being a five-star experience