“We chose this cottage because of its fantastic location and We had been looking forward to our holiday for over 12 months.”
Due to Covid -19 we were not able to enter the property until after 5pm. This was to allow for extra cleaning inline with government guidelines. However when we arrived it was obvious that the extra cleaning was just a tick box exercise. The floors weren’t clean and there was bits of food in the kitchen cupboards. The kitchen is antiquated to say the least and has been repaired a few times. The hoover smelt dreadful, it was obvious the bag hadn’t been emptied for a long time. The water from mopping the floors was so dirty, it was depressing. This was our holiday and we felt like our money was taken under false pretences. We came home on the Wednesday since it actually rained in one of the bedrooms! I did speak with the owner via the phone to ask how to work the washing machine. I explained that the property was dirty and she spoke to the cleaner. She offered a £40 refund for the cleaning. I did send her photos of the affected bedroom and she thanked me and said that she could now get that problem sorted. I have never complained about anything like this before, but I feel so strongly about this and really let down.
- Mrs Dunkerley, August 2020