“Very disappointing.”
The property is in a fantastic location with breathtaking views and the kitchen area and bathroom were clean, but the property desperately needs some attention and care. Lots of dust and cobwebs and general wear & tear/tired etc. We could have got over all this, however, the WORST thing for us though were the mice! They kept us awake all night in the bedroom roof space. It was so loud and very off putting, to the point we left a day early. Despite 2 nights of literally no sleep! Apparently the pest controller found no evidence of rodents inside or outside the property. We can assure you there is definitely a significant issue in the roof space, so only book here if that won’t bother you. For me though, the property shouldn’t be rented out to paying guests with issues like this and they should listen to customer feedback, not dismiss it as unimportant or lies! I completely understand the property is old and in the countryside and there will be mouse issues at times, but this should be dealt with to avoid customer complaints. Also strange they claim there’s no mouse issue but the property has ultrasonic vermin repellers plugged in both rooms (which I know from experience don’t work effectively anyway!) I definitely wouldn’t book again now due to the way our complaint was handled.
Thank you for sharing your feedback following your recent stay at the Cabbage Patch. We appreciate your acknowledgement of the cleanliness of the kitchen and bathroom along with the location and views.
Rest assured we take all comments seriously and aim to support guests pre, during and post stay if any concerns arise. All guest feedback serves as a valuable tool when ensuring property standards are at a high and guests have the best experience when away.
We encourage guests to raise any concerns during their stay which allows ourselves or the owner to react and resolve the matter accordingly. Unfortunately, we couldn’t react to the matter due to no contact during your stay and the issues were not raised when we contacted you following your first night at the property.
We also encourage guests to submit evidence when issues arise such as images and videos so we can really investigate the issue.
This is very unusual for this property as it has never been mentioned previous which made the matter even more important to investigate.
Following you raising the feedback after your stay we instructed an experienced pest control supplier who carried out an inspection. Following the thorough inspection, we consider no further action to be taken as there was no evidence of mice being present. We will of course continue to monitor customer feedback in line with our processes as this is always at the forefront of our minds.
It is important to stress that due to the property location it is not unusual for properties to have these in as a safety net in case such matters arise. Also, it is pre-empting and reducing the risk of this happening in the future.
The Menai Team
Property Owner
