COVID-19 information hub
Travelling to or from Northern Ireland
If you are travelling to or from Northern Ireland
If you live in Northern Ireland, or your booking is for a property in Northern Ireland, and your booking is due to start between 26th July 2021 to 31st August 2021, you may be affected by the restrictions in Northern Ireland. From 26th July 2021 to 31st August 2021 (inclusive), the following groups can travel:
- 1 household;
- Up to 10 people (excluding 12 and unders) from 3 households;
- Up to 15 people (excluding 12 and unders) from 3 households where a household has 10 or more members.
If you are unable to travel you may either request to change the dates of the holiday, with no amendment fee; or receive a full cash refund* if preferred.
We have contacted all customers who we believe may be affected by this and are due to travel during this period. If you are unable to travel and wish to request a full refund or amendment, please follow the instructions contained in this email and log into your online account and select ‘cancel bookings’.
We are working hard to process refunds as quickly as possible, however due to the volume of affected bookings this may take up to 45 days from the date you submit your choice.
If your booking is due to start on or after 1st September 2021 and you believe your booking will be affected please bear with us, these FAQ’s will be continuously updated as we review our date bands in line with government guidance.
*Please note that the cash refunds offered under this policy for rental charges are made by the Owner of the property and facilitated and offered by Sykes as an Agent on behalf of the Owners. Sykes is happy to make an ex gratia payment covering our commission and fees, as a gesture of goodwill and not because of any legal obligation to do so.
Last updated: 17th August 2021
Are you on the phone to our call centre? Your Customer ID is: 5qd4j5fd