“We always have a great time on Anglesey.”
Sykes properties are of a high standard and usually very clean (the last two were spotlessly clean), but whilst we enjoyed our latest stay Ty Coed wasn't up to the cleanliness standards we have experienced before. Best if we explain.
The PROS: beds were very clean, the kitchen was clean, (apart from green mould growing on a chopping board inside a cupboard), the owner didn't check before we moved in; can't have done, she was there when we arrived! The bathrooms were clean. But, the living room definitely smells of dog/dogs.
We hate covers on furniture and the carpet in there smells of dogs. There was thick dust on all the stair bannisters, lots of cobwebs on the ceiling beams, over the fire, some with dead insects hanging in them. The exterior window sills at both front and back were dirty. The tiny backyard is filthy, (covered in fallen detritus) with a dog bowl full of green water, broken sticks, lots of cobwebs full of insects, some mud and dirt and the windowsills were totally covered with dirt and tree debris.
The wicker draws in the bedroom, once pulled out revealed, uh, grime dirt and thick black dust. The front door sticks very badly and my wife could not lock or open it. In fact, it needs a UVPc guy out to service it! Having had this problem ourselves, at home I know that this will eventually catch guests out when the shot bolts go. The handle is so stiff its hard to open and lock, very hard.
The bedroom door catches on a ceiling beam and needs a few millimetres plaining off it. Going toilet in the night could be tricky for someone with a disability (the front door definitely would be an issue). It gives us no pleasure to mention all this, but at £830 for the week we expected much, much better!
The dirt and other issues mentioned looked to have been there for weeks, some months, not days, so it does need a proper deep clean in the aforementioned areas. Rest assured we won't stay at Ty Coed again! And have several pictures of all these dirty areas as well!
Thank you for taking the time to leave feedback I am glad to hear you enjoyed your stay at our lovely home, however we are deeply disappointed that you found parts of the property to be unclean. Due to your arrival prior to the check-in time, some areas may have been missed, although if you had mentioned this at the time of our meeting, or any time during your stay, any issues would have been rectified swiftly. Guests are also able to contact Sykes Cottages if they have any concerns.
The property is not dog friendly, and no other guests have ever mentioned the property to have any undesirable smells, we have excellent feedback overall, with the guest staying the week before leaving lovely comments in the guest book.
The area that you highlighted outside the property, is only used as an area to store the logs and not somewhere for guests to spend any period of time there. This is why this area is not advertised on the website.
The property is of an age, where little quirks might appear like the stiff door, and as quickly as we clear a cobweb away another can appear.
We are sorry to hear you will not be visiting Ty Coed in the future, we only wish we had been given the opportunity to rectify the issues during your stay, instead of reading them in your feedback. We have taken the feedback you have provided onboard, if you had made us aware of any issues, these could have been rectified or compensation could have been offered, but as we were unaware we can not act on this retrospectively.
Property Owner
