“As you may know, we arrived to find the house hadn't been cleaned.”
This was then dealt with quite effectively. We appreciated the £50 discount in light of this.
The next day, we reported a fault with the TV - this was eventually dealt with at the end of the day, after I chased up my phone call.
Also the front door lock panel came off and my husband fixed this, without involving you.
Despite these hitches, we had a lovely stay - we like the cottage and its glimpse of the sea.