“Very difficult to find and impossible in the dark.”
Instructions could be improved. Sign needed on road and on property. No indication you have arrived, photos don’t help.Entrance drive is overgrown and not maintained, rough track and overgrown brambles scratch car. Whole property looks unkempt, weeds growing through driveway, gutters overflowing and broken patio furniture left on site. Inside, dusty and dead insects which I can live with in a country setting though kitchen and bathroom floors had not been swept of food, tissues etc. Kitchen a disgrace, dishwasher full of slime and filter not cleaned, smell was awful. Oven filthy, greasy, burnt on grease and terrible smell. Dirty pans and cutlery in drawers/cupboards. No cleaning cloths or materials provided so I couldn’t deal with it. I rang Sykes to complain. Someone came on day 2 and simply ran the dishwasher, didn’t clean the slime and gunge from filter and didn’t touch oven or pans. Information in cottage on waste collection is nonsense, owner doesn’t provide appropriate bins for waste collection in line with Anglesey Council collection system. Information provided about the area is poor, just a few commercial leaflets and suggests unfamiliarity or disinterest in updating and providing good experience for visitors. Only one pillow each so no choice re firmness. Could be so lovely, private, interesting conversion, warm. Loads of hot water, nature all around but failures of cleaning and general obvious lack of maintenance and interest by owners spoils it. Would not visit again. Also would add that trying to get hold of Sykes in person isn’t easy, they then just refer to the owner and didn’t take responsibility. We received no apology from owner or Sykes.
Many thanks for your feedback, and I apologise for the Beudy not meeting your expectations. I was only notified of the cleanliness issues on Monday evening, which did not give me the opportunity to rectify the problem that day. I discussed the cleanliness issues with the cleaner the following morning, they should have addressed the items that you raised. I will be working hard with my team to pick up the remaining points noted. I am committed to making sure that all our guests enjoy their stay at the Beudy.
The property is secluded and arriving at night is challenging. We will renew the bollard lighting in the garden to make it easier for our guests to find the property as you noted.
We can update the house manual. The bins are collected by a private company as the Council do not collect beyond the public highway. We will renew the leaflets as you kindly suggested. We were pleased that you enjoyed the surrounding nature around the Beudy.
Property Owner
