“The holiday cottage was quite a let down, with several areas varying noticeably from the descriptiojbon your site.”
I would be interested to know how often these are vetted by yourselves. The facilities were poor (oven was poor, never got to a decent temperature to cook), there were lightbulbs broken, battery in clock was dead, several chairs in the kitchen in need of repair/replacement. The plumbing needed sorting out, the garden was bare (apart from outside the wall which needed tending. The futon in the second bedroom was broken and dangerous. The third bedroom is listed as being only suitable for children. However, the listing does not state that there is a steep staircase directly into the room with no stair gate. By the age you would trust children alone in the room, they would be as tall as adults so the room is not really useable. We feel massively cheated by this booking and would appreciate yours and the owners feedback and resolution.
Thank you for your feedback, which I have read with great
concern. I'm sorry that your stay did not meet your expectations and I can
confirm that I have taken the following remedial actions:
* The oven has been tested and its confirmed that it takes in the
region of 15 mins to reach a cooking temp of 180 degrees.
* All light bulbs and batteries have been replaced and being checked
on a regular basis.
* All dining chairs have been checked. There were two which were a
little "wobbly". These have been repaired.
* The plumbing has been checked and all is working as it should be.
* The rear court yard has been "brightened" up with flowers and
greenery.
*The room has served visiting families for at least seven years with no issues or concerns, however a valid observation has been made and as such, a stair guard has now been installed. Notwithstanding this the description of the property has been enhanced to mention the spiral staircase and advise on the suitability of the room for very small children.
Property Owner
