“Estuary cottage is in a wonderful location, amazing views, cottage has lovely decor.”
Had issue with washing machine so rang number in the information book, number had changed so were re-directed to another number.
Richard rang back, first thing he said was "I dont deal with this type of issue. No “Hello, how are you”...
We thought why did he pick up the message.
Richard did not seem to have a very positive or happy manner, perhaps he was fed up, which we all are sometimes. Washing machine issue was resolved.
When we hung our coats on the coat rails in entrance hall ...
Had issue with washing machine so rang number in the information book, number had changed so were re-directed to another number.
Richard rang back, first thing he said was "I dont deal with this type of issue. No “Hello, how are you”...
We thought why did he pick up the message.
Richard did not seem to have a very positive or happy manner, perhaps he was fed up, which we all are sometimes. Washing machine issue was resolved.
When we hung our coats on the coat rails in entrance hall we did not notice Mr & Mrs Woodlice and their family were going about their business along with a mushroom/toadstool that was growing out of the wall.
We made Richard aware to which his response was "I know about it".
So we thought why hasn't it been resolved.
After finding out about the woodlice we took coats outside and gave them a good shake, Mr & Mrs Woodlice and family went off to new adventures.
Richard also commented "As you booked in the 11th hour no deep clean could occur".
We had looked at the bookings for Estuary Cottage, it was full before and after our visit so when would a deep clean taken place?
Why was a deep clean needed? We booked when we booked, imagine Skyes want as much business as possible, but then how will a deep clean happen.
Should we of been allowed to stay when a deep clean was needed?
When films are put in DVD Player no sound comes out, we checked all the cables but no joy.
We did not ring Richard, we thought better of it.
There are three recycling information cards in information book showing what can be recycled.
In kitchen there is a sliver bin with two compartments each with a black bin bag, other side of kitchen is another waste bin again with a black bin bag.
There is no labeling/colour codes to differentiate what should/could be recycled.
Outside main gate is one wheelie bin.
We like to recycle so on couple of occasions we took our recycled items to Moelfre recycling hub in their main car park.
We read such lovely comments from some previous guests saying how wonderful their welcome pack was. We looked high, we looked low but could not find ours. Has this service finished?
As this was our first booking with Sykes Cottages a suggestion was made by your colleague on booking any further holidays discount vouchers maybe available to us, is this correct?
We can pass on our comments to the property owners if you wish who we were told are Lligwy Estate.
We look forward to receiving your response
Thank You
