“The listing clearly shows wifi and smart tv of which neither are provided.”
We wouldn't have booked this place had we known this. As this was our Xmas break we particularly wanted the treat of a smart tv to watch films. We needed wifi to be in video contact to share time with our close family in Australia, my elderly parents in UK and our close friends in South Africa who were having a week of celebrations prior to getting married.
We couldn't share in any of our friends and family moments by video link from the property and were extremely disappointed. We would not have booked this property had the listing been accurate regarding these.
I spoke to the owner and he confirmed that there was no wifi other than that of their attached house, which rarely works as they are at the end of a limited band width supply. He was surprised that the tv might show films on net flix as he didn't think the tv could do this - so why is a smart tv listed? The wifi wouldn't support any video call at all and was mostly unavailable, I checked it with a wifi meter app and rarely did it bump onto one out of five bars and was usually shown as unavailable. The owner explained that wifi rarely works at this place due to no band width being available, a problem he had previously brought up with his broad band supplier which he was aware had not and could not be resolved.
At this property we couldn't receive our own wifi on various devices and the phone signal was low so we were left out of sharing our usual and expected on line face to face enjoyment of our friends and families celebrations.
I did manage to get one film to show on the tv on my Netflix account on the tv but this kept band wheeling and was impossible to repeat due to no wifi signal being available throughout the rest of our stay.
The photograph of the side view of the property we found misleading as both of the access doors shown are doors into the owners much used utility area, loo and store cupboard with an adjoining internal door to the holiday property lounge, which take up quite a bit (?one third?) of the ground floor area but this isn't explained. The holiday property is accessed through the patio doors only.
Apart from the expectation that the ground floor was the footprint of the property rather than just the much smaller area, the property itself was great as were the owners who are usually close by, attending to the many ducks, chickens and geese and two goats.
- Ms Cannon, December 2019
Thank you for taking the time to write feedback. As mentioned we are looking to improve the WiFi service available but are frustrating confined by the network. The mobile signal is dependant on the providers and again is affected by the geographical landscape of the island. If you have any questions regarding these services in the future please do call for advice.
Owner relations
