“Holiday home was satisfactory.”
Cleaning was not brilliant, dirty glasses, ( still had beer in them) kitchen utensils greasy. Fridge not clean, few cobwebs too. Asked Sykes (twice) for beds to be ziplocked . Sykes had not told the owner! Had to contact owner, she had it sorted same day, cafeteria was cracked, owner had it replaced. The house was comfortable, beds , sofas great. Loved the location, we all had a fabulous holiday with the grandkids & dogs.
Cleaning was not brilliant, dirty glasses, ( still had beer in them) kitchen utensils greasy. Fridge not clean, few cobwebs too. Asked Sykes (twice) for beds to be ziplocked . Sykes had not told the owner! Had to contact owner, she had it sorted same day, cafeteria was cracked, owner had it replaced. The house was comfortable, beds , sofas great. Loved the location, we all had a fabulous holiday with the grandkids & dogs.
Thank you so much for your feedback. Please accept my sincere apologies on behalf of the team that on this occasion your communication was lost and the beds were not made up as per your request. We are extremely pleased that the owner was able to rectify this on that same day, also providing you with a replacement cafetiere. The cleanliness issues you have raised have been passed on to the housekeeping team. At Menai Holidays we endeavour to present properties to a high standard which meets guests expectations and beyond, we work closely with our owners who genuinely want guests to enjoy their properties as much as they do. Your feedback is extremely valuable to enable us to monitor the quality of our service. We are pleased that you and the family enjoyed the property and location despite these issues which, on this occasion, failed to meet our quality standards and will be rectified going forwards. Thank you, the Menai/Sykes Team Property Owner
