“The accommodation looks nice to begin, but there were several small repair and maintenance issues which amounted to it being less than expected.”
There is condensation in the bedroom which is making walls wet. The bathroom sink plug is eroded by cleaning products and doesn't open and close. the kitchen tap is leaking water at the base of the fixing. the microwave is rusty. Bedroom furniture is 'wedged up' to compensate uneven floors but this makes the drawers rickety and not opening fully without a yank. The furniture fixings throughout are 'loose' - the sort of 'flat pack' furniture that wears quickly. But also - the sauna and gym ...
There is condensation in the bedroom which is making walls wet. The bathroom sink plug is eroded by cleaning products and doesn't open and close. the kitchen tap is leaking water at the base of the fixing. the microwave is rusty. Bedroom furniture is 'wedged up' to compensate uneven floors but this makes the drawers rickety and not opening fully without a yank. The furniture fixings throughout are 'loose' - the sort of 'flat pack' furniture that wears quickly. But also - the sauna and gym facilities were completely closed and in poor repair - so we couldn't use these as a feature of the booking. Very disappointing. On-site staff were helpful (supplying a replacement bottle opener and extra towels). But generally this site is shabby and perhaps not what it was. Good location for walking but very ordinary town.
We therefore ask for some compensation for the lack of site faculties. Photos can be supplied.
Thank you for taking the time to share your detailed feedback following your recent stay. We genuinely value all guest comments, as they help us identify where improvements are needed and ensure we continue to provide the best possible experience.
Please accept our sincere apologies that, on this occasion, our usual high standards were not maintained. The issues you have highlighted are certainly not reflective of the quality we strive to deliver, and we are very sorry for the disappointment caused.
We would like to reassure you that improvement works to the property have now been completed, and the maintenance concerns you mentioned have been addressed. Our team has taken immediate steps to ensure the accommodation and facilities meet the standards our guests expect moving forward.
Thank you also for recognising the helpfulness of our on-site team — your kind comments will be shared with them.
Thank you again for your feedback, and please accept our apologies once more for your experience.
Property Owner
