“I booked for a 3 night 'cosy retreat' with the anticipation of great walking in the area.”
The house was glacially cold when I arrived - this has also been noted by previous users. Even when on 24/7, the heating was inadequate to heat the cottage to a comfortable level in mid March. The lounge was especially cold as the heater is so small and tucked in a corner. This means that the wood burner is a necessity, not just a nicety. However, only enough logs for one night were provided.The bathroom was so cold and uninviting that I could not even face having a shower.
I wasn't informed ...
The house was glacially cold when I arrived - this has also been noted by previous users. Even when on 24/7, the heating was inadequate to heat the cottage to a comfortable level in mid March. The lounge was especially cold as the heater is so small and tucked in a corner. This means that the wood burner is a necessity, not just a nicety. However, only enough logs for one night were provided.The bathroom was so cold and uninviting that I could not even face having a shower.
I wasn't informed about the sulphurous smelling tap water before arrival. I would have brought a supply of drinking water if I had known it was going to smell.
As many have said - the location is stunning. Absolutely delightful - however, compared to many rural cottages I have stayed in, this one is really in need of an update, a thorough clean and new bed linen.
I have shared my comments with the owner (by email) already, along with a few other comments regarding maintenance.
Thank you Paula for bringing to my attention all of the issues that need addressing at Penybont, I will of course do my best to rectify these issues as soon as possible, as for the heating, unfortunately my cleaning staff had forgotten to turn the heating on after changeover from previous guests, however, they could have been forgiven in as much as they have notification on all guests arrival, and would have noted that the next guests were not due in for almost two weeks, the very detailed welcome pack information sheet gives guests most if not all information needed including sulphurous smell that depending on the time of year can sometimes be present in the water, this is due to the supply coming from a bore and not in anyway harmful, I am very sorry you did not enjoy your stay at Penybont, kind regards, Richard.
Property Owner