“This property has potential and could be a fantastic place to stay.”
However, there is a strong smell of damp throughout the entire property, the cleanliness is not what we would expect even at a basic level holiday cottage.
There were cobwebs throughout in numerous places that hadn't just appeared, dead flies on the floors, the food waste bin was filthy and smelly. The cups, glasses and cutlery had to be washed before use. This place clearly needs some general maintenance and care as only one window out of 6 in the front conservatory opened and that had no catch so had to be pushed closed from outside. The kitchen, bathroom and lounge windows could not be opened at all.
The wardrobe in the twin room could not be used for hanging clothes as it had a strong damp smell and what appeared to be mould on some of the hangers. The outside furniture had seen better days and was used with caution.
This is the first cottage in over 20 years of cottage holidays that I felt the need to go out and buy new towels and duvet etc to use for our stay rather than use those provided.
The only saving grace for us was the view and if the owner could invest in the property and perhaps stretch to a welcome pack, even if it was just a pint of milk that would go a long way. Maybe review the towels as good sized, soft towels are not really considered a luxury and are an easy fix. We expected dated furniture which is absolutely fine as everyone's taste is different but uncleanliness and a damp smell is not conducive for a relaxing break.
We enjoyed Wales and Barmouth however we would not stay at this property again. We were disappointed with this property, we've booked cottages for many years and have never experienced a cottage that feels so neglected and uncared for.
I am sorry you were disappointed with the property. I did offer you larger bath sheets, rather than the provided bath towels. Any issue with cleanliness I could have addresses at the time, as I cleaned the property before your arrival. The food waste bin is used by all guests and after emptying by the council it is disinfected and left under the car port, small bags are provided in the property.. I did empty the dishwasher from previous guests, I apologise if I missed any other pots in the cupboard.
Any issues can be resolved, the garden furniture is not damaged and safe to use.
Due to its woodland location, the electrician replaced the extractor this year with a trickle vent extractor fan to circulate and remove air. The window locks require a key which is on the kitchen window cill. I did apologise and advised on the issue with the front conservatory window.
The bedding is steam washed, and pressed after every visit. I do have a gardener, who unfortunately has missed a visit but during your stay the window cleaner did call and clean all windows.. Being in a woodland setting the property does attract insects. The front conservatory does seem to attract more, spiders being an issue. I did leave the door open to help keep the property cool before your arrival.
As we spoke I assumed there no issues.
Property Owner