“The cottage itself is great - very charming and set in a lovely location and the beds were extremely comfortable, which we really appreciated.”
Unfortunately, there were a number of issues that detracted from the overall experience. The sofas were impractical and very uncomfortable, making it difficult to relax in the living area. The kitchen was also lacking basic essentials such as cooking pans. In addition, the instructions provided, particularly for the heating and the oven- were very unclear and difficult to understand. One of the oven dials came off and the controls felt flimsy and almost unsafe, which made cooking challenging ...
Unfortunately, there were a number of issues that detracted from the overall experience. The sofas were impractical and very uncomfortable, making it difficult to relax in the living area. The kitchen was also lacking basic essentials such as cooking pans. In addition, the instructions provided, particularly for the heating and the oven- were very unclear and difficult to understand. One of the oven dials came off and the controls felt flimsy and almost unsafe, which made cooking challenging. Due to the unclear heating instructions, the bedrooms were also uncomfortably cold at night.
Most importantly, the property required a far more thorough clean on arrival. This was raised and escalated with the owner. Although the cleaning company did get in touch which we appreciate, this was after we had already settled in, which felt inconvenient and disruptive. The owner was largely unapologetic and referred us back to the housekeeper, explaining they were abroad at the time.
With improved cleaning standards, clearer instructions, and some updates to furnishings and kitchen equipment, this could be a really excellent place to stay.
