“The cottage lacked a lot of things to be functioning as self catering.”
The underfloor heating was not working, no matches provided for the fireplace, 2 logs for 5 night staying guests, no handbook. The living room window was stuck ajar, bathroom window not frosted nor had curtain, no wardrobe in the master bedroom, no coat hangers downstairs, bedsides useless as the lamps were too big. The cottage did have nice sea view and near to the beach but the owner did not pay much care for the house itself nor for her paying guests. The rate is not cheap, hence didn't meet the standard. If these aforementioned issues are fixed, the house could be nice, but be aware of the appalling customer service if something goes wrong.
Thank you for your feedback and we are sorry that you did not enjoy your holiday, this is absolutely not what Menai Holiday Cottages is about. We write accurate descriptions, check our houses every year and if there is a house that has received complaints we also follow up with a visit. Which we did on this occasion. This is to ensure we can fully understand the concerns that have been raised, and therefore decide what action should be taken. In this case we feel we have dealt with any valid issues correctly and professionally. Choosing a house is not easy and if you call us we are here to help, sometimes just picking one from a web site when you have no knowledge of the area is not straightforward. Try as we might, we cannot please all of the people all of the time. I am sorry to read your complaint but we have done our level best and will take all of you points on board for the future.
Owner relations