“Very disappointing stay – cleanliness, maintenance and suitability issues
We stayed at Evelyn’s Retreat from 24th–29th August 2026 and paid £643 for five nights.”
Although we absolutely loved North Wales itself, unfortunately the accommodation was a major disappointment.
On arrival, we found a black hair in the centre of the bed, black mould around the shower door and shower heads, crumbs throughout the sofa, a very dirty oven, dirty pans and cutlery, a dirty fridge with an unpleasant smell, chewing gum stuck to the decking and a dirty, stained duvet.
The double bed was also badly broken and severely sunken in the middle, resulting in both of us ...
Although we absolutely loved North Wales itself, unfortunately the accommodation was a major disappointment.
On arrival, we found a black hair in the centre of the bed, black mould around the shower door and shower heads, crumbs throughout the sofa, a very dirty oven, dirty pans and cutlery, a dirty fridge with an unpleasant smell, chewing gum stuck to the decking and a dirty, stained duvet.
The double bed was also badly broken and severely sunken in the middle, resulting in both of us having very poor nights' sleep. When we lifted the mattress, we found the middle support bar was broken and a plastic crate appeared to have been placed underneath it for support. There was also dust, hair and rubbish underneath the bed. We later found reviews from previous years mentioning problems with the same bed, which was particularly concerning.
A baby mattress had also been specifically requested in advance but was not provided. We therefore had to use sofa cushions for our one-year-old child to sleep on, which we did not consider acceptable.
Another issue was a cat repeatedly entering the property through a window. It ate food we had left to cool and, on one occasion, was lying on the sofa next to our one-year-old child. This was especially concerning as I am allergic to cats. There was also cat faeces throughout the car park.
We appreciate that no holiday accommodation is perfect and that occasional minor issues can happen. However, the sheer number of cleanliness, hygiene, maintenance and suitability problems we experienced was far beyond what we would expect from accommodation costing £643 for five nights.
We didn't raise the issues during our stay because the trip was intended to celebrate my partner's birthday, and we didn't want our holiday to become focused on dealing with problems that should have been addressed before our arrival.
We have raised our concerns directly with the accommodation provider and UK Lodge Breaks and are hoping they will take the issues seriously.
Unfortunately, based on our experience, we would not stay here again or recommend Evelyn's Retreat to families with young children.
