“The property was perfectly situated and adequately equipped.”
We felt it could have done with a little “love”/“care” with just a few simple touches to make it more welcoming. Such as a duvet cover without a tear in it, some new, non rusty pans for use with the oven and a small welcome package including a few tea bags and some milk for people that have travelled a long way. It is not unusual to find these things in holiday cottages in the price range and reading the visitor book it seems that some people got welcomed with Welsh cakes etc. all we had was a grubby, empty coffee jar and two old looking teabags that presumably had been left by previous guests. Otherwise thank you for a comfortable stay.
Thank you for your feedback and for highlighting what you enjoyed about the property, including its location and comfort. We’re sorry to hear that some aspects didn’t meet your expectations.
Your comments regarding the duvet cover, cookware, and welcome touches are very helpful. We’ve already arranged for these items to be reviewed and replaced where necessary, and we’ll ensure every future guest receives a thoughtful welcome as standard.
We truly appreciate your suggestions, as they help us improve the experience for everyone. Thank you again for staying with us, and we hope to welcome you back for an even better visit in the future.
Property Owner