“Unfortunately myself and other family members were unable to go on this stay due to Covid.”
We requested to rearrange the booking 5 days prior to our stay and were happy to pay the additional cost of moving the booking, however our request was declined and we were told we either had to cancel the trip without a refund, or travel with covid, which was illegal according to the restrictions in Wales at the time. Unfortunately, this meant that some of the family had to go without us, which was very frustrating, especially as the request was not last minute. The family that were able to go on the holiday shared the following feedback about the cottage:
The cottage itself was lovely, cosy and clean. You have to book the hot tub separately. When we booked, it was not clear how to do this so we contacted Menai Holidays who advised they hadn't received any information from owners about how to book the hot tub. Eventually they got back to us and we paid the additional fee (£200). The hot tub was nice but unfortunately it is placed right next to a public footpath so anyone using the path walks right by you. It does not feel private. This is not detailed in the listing and had we been aware, we probably would not have paid the additional fee. Overall, the cottage was lovely and the location was great, however due to the booking process not being clear and inflexibility in rearranging meaning that half the family were unable to go on the holiday, we would not book again and can't recommend unfortunately.
I am very sorry that we were unable to accommodate your request to change your booking this was because the booking was for a short stay and we only take weekly bookings between April and October. The hot tub had only recently been fitted and I apologise for the confusion with its booking. The location of the hot tub is beside a footpath which is very rarely used and is positioned to take advantage of the beautiful views and sunsets
Property Owner
