“We arrived on the 13 th no tv working I phoned the owner who couldn’t explain ...”
We arrived on the 13 th no tv working I phoned the owner who couldn’t explain why as he had just had BT out to change the broadband my partner suggested getting a fire stick would be better I then never heard anything of them till the night before we left texting how to leave the cottage for a week we couldn’t go out anywhere as car wouldn’t start so had to stay in Conwy I can’t get public transport so not having a tv for the whole week was not on £500 it cost there information pack you scan had got wet and wouldn’t scan over all cottage lovely was gonna book for next year but booked somewhere else I think the lack of communication just didn’t go down well with me
Thank you for your review.
I’m very sorry to hear that you experienced issues with the TV during your stay. After our initial call, I didn’t receive any further messages from you, so I understood that the issue had been resolved. Had I known it was still not working, I would have arranged help straight away.
I’m glad you found the cottage lovely overall, and I apologise if the communication didn’t meet your expectations. I appreciate your feedback and will work on clearer communication for future guests.
Property Owner