“We booked a five‑night dog‑friendly break based on the listing stating there was “an enclosed area close by to walk your dog and let them run free.”
” In reality, this turned out to be a tiny gravel pen, not remotely what was reasonably implied, and there was nowhere suitable to walk our dog locally without having to drive elsewhere.
There was also ongoing noise disturbance from nearby hounds/dogs, which unsettled both us and our dog. To make matters worse, the bed frame in the property was loose and unstable, forcing us to put the mattress on the floor to sleep.
We raised concerns shortly after arrival and gave an opportunity for the issues to be resolved, but ultimately had to leave early because the property was unsuitable.
Hi, Thank you for your feedback. requirements. The enclosure is 20ft x 40ft which we have received a lot of positive verbal feedback from guests.
We are sorry to hear that you felt the dog enclosure was not sufficient for your
With regards to dog walking around the area. the complex is situated in a rural setting. On discussing this matter with the guest we recommended an area which is a couple miles from site. recently the council have created a lovely river walk through the forest from Cynwyd - Corwen. Unfortunately it is not wheelchair accessible. Rhug farm estate offers an ideal setting for dog walking along the river in a field.
With regards to the noise disturbance (hounds) this was beyond our control as it sometimes travels along the valley from LLandrillo way. We do sometimes have our own stock grazing in our fields and sometimes there might be sights/sounds that are present. We are lucky enough to have a variety of birds including Curlews, Canadian geese, swans etc which are a great attraction.
With regards to the bedframe, this was raised whilst we carried out our morning hot tub checks. My husband apologized and explained that this had not been raised to him from the cleaners. He offered to amend the problem straight away and the guest responded in saying that they had put the mattress on the floor and were happy with this.
Unfortunately the guest did not communicate through myself as we do provide contact information with a number and an email address. They managed the issues raised through Sykes.
Property Owner
