“Although I liked this property very much and found it clean, comfortable and as advertised, the property manager Jacqui's behavior marred our visit.”
Not only is the check-in time of 4pm later than the universal average check-in time of 3pm, the Sykes Cottage also has an earlier check-out time of 10am. Most hotels are 11am at the earliest! Worse yet, Jacqui thought it was perfectly acceptable to ring our doorbell at exactly 10:01am on the day of check-out, showing up with another person (male) and a car full of (cleaning supplies). How rude, how unacceptable, how unwelcoming.
Luckily, as responsible people, we were in the midst of the final touches of our preparation to vacate, and was ready to leave less than 5 minutes later. We were so annoyed and frankly, insulted, by the intrusion and cannot recommend this place to other well-intentioned paying customers who only wish to have a nice, peaceful, un-intrusive holiday.
I am very sorry that you were upset by us arriving on time to begin the changeover between guests but I should point out that the check out time of 10am is set by Sykes not me. You stayed in a holiday flat, not one hotel room and I often need the full five hours to service the whole property to allow for the changing of three beds, cleaning two bathrooms plus cleaning, vacuuming and mopping of all rooms and stairs. I should also point out that check in time is 3pm not 4pm as you have stated. Both times were made clear to you in the detailed email about your stay I sent you a week before your arrival. I would like to think you would try us again but you may be more suited to a hotel.
Property Owner
