“Black Rock Gem is a modern fairly spacious detached holiday property in a good location however for a five star rating and the price charged for this we found the property to be lacking in some areas .”
As we entered the hallway the first thing to greet us was a mop, bucket and Henry Hoover we actually thought the cleaners were still there.
Cleanliness was ok generally but some areas missed. The upstairs toilet had not been cleaned properly around the rim , drawers in the bathroom had old toothpaste and dead moths inside , handprints on glass balcony and glass door to lounge , dirty extractor fan and hood , the dishwasher was full of pots although they were clean. Dead plants on balcony . No hand wash in bathrooms. Wooden food skewer under coffee table .
Bedrooms are large and beds are comfy however there are no dressing tables or chairs to sit and dry hair and most annoying there are no bedside table lamps very odd not great having to get in bed in the dark !
The downstairs toilet seat is too small for the bowl which means you sit half on the seat and half on the bowl rim , uncomfortable and unhygienic.
Garden is a narrow corridor around the house which is secure but cluttered with ornaments, no pergola as stated in listing . Driveway is tricky for getting in and out onto the main road and to fit four cars they would need to be tiny.
A decent property overall but needs attention to facilities and cleanliness to earn a five star rating , unfortunately cannot attach photos to this review.
Thank you for taking the time to leave your feedback. We’re pleased to hear you found Black Rock Gem spacious and in a great location, although we’re sorry to hear that some aspects of your stay didn’t meet your expectations.
We’d just like to mention that if anything isn’t quite right during your stay, there are three ways to get in touch – you can contact us directly using the details in the welcome pack, through Sykes, or by contacting Sykes themselves. We’re always more than happy to help and would have done everything we could to put any issues right had we known about them during your stay, so you could enjoy the rest of your holiday.
In response to your comments:
• The mop, bucket and Henry Hoover are intentionally provided, as large families often stay for longer periods of time. They are there so guests have everything they need to deal with any accidental spills or little mishaps during their stay.
• We’re sorry to hear you felt some areas had been missed during cleaning. This certainly isn’t the standard we aim for, and your comments have been shared with our housekeeping team.
• Hand wash is provided in all of the bathrooms, as well as the kitchen.
• The bedrooms have been designed to make the best use of the available space, which is why dressing tables aren’t currently provided. We do appreciate your feedback regarding bedside lamps, and these will be added to all bedrooms within the next week.
• Thank you for highlighting the downstairs toilet seat. We’ll be checking this to ensure everything is as it should be.
• Thank you also for your feedback regarding the garden. A new pergola will be installed within the next week.
• We regularly accommodate four vehicles on the driveway. As with any property, this will naturally depend on the size of the vehicles and how they are parked.
The Plants on the balcony will be binned & replaced
We genuinely appreciate all feedback, as it helps us continue improving the experience we provide for our guests.
Property Owner
