“We stayed in september , First thing I did after settling in was to have a shower in which I slipped and injured my knee on the edge of the bath, this was due to a totally useless shower mat which just slipped as soon as
I stepped on it, you cannot reach the tap on the shower because the glass screen can't be opened as it is up against the wash basin.”
The wash basin is too small and to make it even smaller there is a fixed tap in the middle of the basin, so really the bathroom isn't fit for purpose, could this be why there is no picture of it? The bedroom door catches the mattress on the bed when opening, over complicated cooker, seemed like we spent ages reading instruction manuals I know that isn't the fault of the property, but whats wrong with turning a knob.We really love Portmadog and surrounding area and were really looking forward to our stay. I usually am not one for complaining and I wasn't going to leave feedback but I thought I had to tell you our views. very dissapointed
Thanks for your feedback Jim. We’re sorry that you didn’t enjoy your stay, reflected in your 50% scoring overall. If you had contacted us during your stay, we would’ve had the opportunity to address the issues you’ve raised.
Regarding your comments:-
1) The shower mat is supplied at the side of the bath. It is up to the user to check it is fitted in place before stepping on it. We cannot be held responsible if guests don’t ensure correct fitting.
2) That is the case with most showers, you usually have to stand in them to access the controls.
3) The bathroom is fit for purpose, the washbasin being perfectly usable.
4) The twin bedroom door touches the end of the quilt when closing the door. The door can still be fully opened and closed with ease.
5) The cooker requires 2 control knobs to be operated, function selector and temperature, which is fairly standard. A quick start guide on the worktop shows you how to do this, so there is no need to “spend ages reading instruction manuals”.
We go to a lot of effort to provide a comfortable and well equipped holiday home for our guests. We do feel a bit aggrieved that you have absolutely nothing positive to say about your stay. Despite saying that “I usually am not one for complaining” you’ve made a point of complaining about some fairly trivial things. I suppose you can’t keep all of the people happy all of the time!
Property Owner
