Payment Information

How can I view the balance for my booking?

To view your payment summary, please log in to your account and select the Payment Details tab for the booking you wish to view.

This information is also available for you to view in your confirmation, deposit receipt and full balance emails.

How can I pay my balance?

The simplest way to do this is by logging into your account, select the booking you wish to pay for and under Payment Details select the 'Make Payment' button. You can pay the remaining instalments of your deposit or your balance at any time before these amounts are due.

Part payments can also be made using Google Pay, Apple Pay, or PayPal. However, the first card used for payment will be the one authorised for the Good Housekeeping Bond, where applicable.                                                                                                                    

Please note: If you have selected to have flexible cancellation, your payments will be taken automatically from the card that made the initial payment. Early and part payment cannot be made on flexible cancellation bookings.

How can I make a partial payment towards my holiday?

You can make an instalment of a minimum of £20 towards your balance at any time before your final balance due date. The easiest way to do this is to log in to your account, select the booking you wish to pay for and under Payment Details select the 'Make Payment' button. This will allow to you to make a full or part payment prior to your balance due date.

Please note: If you have selected to have flexible cancellation, your payments will be taken automatically from the card that made the initial payment. Early and part payment cannot be made on flexible cancellation bookings.

Can I delay my balance payment?

Unfortunately, we are unable to amend payment due dates. Please ensure that all payments are completed by the due date to ensure that your booking is not cancelled (and check it's left your bank account).

Should you request to move your booking to a future date (subject to the property owner’s discretion), the deposit payment date will remain the same. The final balance due date may change; however this is not guaranteed. If the property owner agrees to amend the dates, the new payment date will be communicated to you.

Will my balance payments be taken automatically?

When making your booking, you can choose whether you'd like your balance to be taken automatically on the due date or to manage the payment yourself. However, if you select a low deposit or flexible cancellation option, your card will need to be authorised as part of the booking process.

If you haven’t yet authorised your card but would like to, you can log into your account to make a part payment and select the authorise card option. This will ensure your card is authorised for the final balance to be taken automatically.

If your authorised card is due to expire before your payment due date, we will notify you that you need to provide us with updated payment details.

Please log in to your account to check your payment details for your booking.

How can I update my payment card details?

When you book your holiday, you can select to have the balance taken automatically at the due date, which is the date as communicated to you as part of the booking journey and in your booking confirmation email.

If your authorised card expires before your due date, we will notify you that you need to provide us with updated card details to complete your automatic balance payment on the due date.

To do this, log in to your account, select the booking you wish to amend your card payment details for and select Update card details. You can then provide an updated payment method - we will take a payment of £1 to verify your replacement payment method, which is deducted from your outstanding balance.