“When we arrived at the property there was no heating on, someone had switched it off so we had to wait for a response from Sykes Cottages to sort it out as it wasn't straightforward how to switch it on due to the oil boiler.”
The name mentioned as the first contact point said she knew nothing about the heating and we had to phone a different number, which wasn't easy as the signal was quite poor. Finally we got this sorted and we could start to relax. When we started to cook our evening meal, we found that the oven was so filthy you would not want to use it. We are keen cooks and we chose this property because it looked so well equipped and a lovely kitchen to cook in. This was a real disappointment, however Sykes Cottages did send someone out the next day to clean it but merely gave it a wipe out which we could have done ourselves. What it really needed was a professional clean with oven cleaner. Then, when finally unpacking, we found a tube of rectal cream with opened applicator in the bathroom cupboard. I'm sure you can imagine how this made us feel. So all in all, our stay there was not as expected at all and we did feel really disappointed. On a plus note, the cottage is very cosy and comfortable, the views are spectacular, especially when the cows came into the back field. But for the reasons mentioned above we would not stay in this property. I can also add that the cleanliness of the bathrooms could be better, as could the quality of the towels. If you are really keen on booking the place, it would be worth a phone call beforehand to check that these issues have been resolved.
Mrs Dennis, we are extremely sorry that you were disappointed with some aspects of your stay.
Unfortunately, the controls on the boiler had been changed. However, following a quick call on the day of your arrival we were able to resolve and get the heating back on. Thanks to your comments we will include additional instructions to the handbook to avoid this occurring in the future.
Obviously, the standard of cleaning was not good enough on this occasion for which we sincerely apologise. We are disappointed that you had to experience these problems and thank you for bringing these to our attention. We have put further measures in place to rectify such issues.
Property Owner
