“*Positives*
Gorgeous location the views were amazing.”
The house is well equipped and plenty of room for a large group of people. The grandchildren loved the garden and play area and the hot tub was a huge hit for all of us. The BBQ isn't built in as it suggests but we did have a BBQ on a good weather day with the small stand alone BBQ provided. It was a lovely base for lots of laughs and the niggles were soon forgotten and we had a lovely family holiday.
* Niggles *
This was a group family holiday for a 60th birthday celebration. We had a disappointing start as the narrow track to the house has a huge lip on it at the top of the lane which scraped the bottom of the car. You ideally need a 4 X 4 or a higher car than ours is. There was no little welcome pack not even a bottle of milk which after a long drive we were gasping for a cuppa.
We had only been given one towel each when we needed a bath and hand towel each. (Tracy brought more to us once we asked. )
The dishwasher was out of action and due to be repaired on the Monday but actually didn't get sorted until the Thursday. (Unforseen circumstance so not the owners fault) The hob had 6 rings but only two working but once reported Tracy was very quick to respond and sort it as best as she could. And brought cakes as an apology so the niggles were acted upon thank you for that.
The listing said hot tub AND swim spa...but there was only a hot tub. You couldn't swim in the hot tub
*Suggestions*
Have a recycling box at the property to make it easier to carry it to the collection point at the top of the hill.
Ensure a welcome pack is provided with a few teabags, coffee sachets, milk and sugar at the very least.
A welcome " book" would be useful with instructions for the house amenities. Suggestions on where to go for milk and bread if needed. We found the coffee shop that was also a hairdressers and post office but only by asking a local otherwise it is a long trek to Holyhead.
*Summary "
Having said all this we had a wonderful holiday, a chance to be together and catch up , and we would still recommend this regardless. Tracy was very helpful in resolving our concerns.Lots to see and do. The boat trips from Beaumaris were enjoyable. Puffin island and the bridges was good (though not always puffin season)!
Beaumaris castle and town, Anglesey sea zoo was well worth it , Church Bay had a lovely little beach very close by, and we enjoyed the coastal walks.
(A partial refund as a gesture of goodwill would be nice for the niggles reported)
Hi, I am glad you enjoyed hengilfach,
Sorry about the bbq I have replaced it with a much larger one, there is a setting on the swim-spa that lets you swim on the spot I
Property Owner
