“Description of property is not accurate.”
The property is a small flat above a florist on the main road in Menai. Directions to the property are difficult to follow. The property has no information whosoever. We didn't even realise you could enter/exit from the main road when the shop was closed as it appeared to be part of the shop. Similarly, you have to enter/exit the property through the neighbours back garden and no information is included as to whether we had access to the garden or could use the garden. We had to hunt for the wifi password, found it eventually on the bottom of the router. TV kept loosing signal and after two days we discovered you could access Amazon, iplayer, Youtube, Netflix etc but again, no information or instruction. I've NEVER stayed at a self-catering cottage that didn't have very basic condiments (salt, vinegar, sugar) most usually have at least a few tea bags and a pint of milk. Ceilings are very low in the bathroom and bedroom. Cleanliness quite poor, not dirty but in need of a thorough clean. Faint smell of cat wee. Slug trails visible around kitchen area.
Dear Rob, I have re-read the agents description which states an apartment etc It does also state a loft and therefore expect lower ceilings. It is not the neighbours garden and is available to all staying at Little Hawthorn. There is a book with WiFi code, etc which I maybe I neglected to leave out on the table. Sorry I didn't know there were so many channels on the TV but the manual is available for guests. I will speak with the agents to clarify entrances x2 but I am pleased I was able to help you on arrival. All in all I hope your short break was enjoyable. Thank You
Property Owner
