“The windows were filthy inside and out.”
There was water left in the coffee maker and spillage marks on and down tables that made us unsure of the cleanliness due to covid, considering we couldnt go in until 5.30pm. The entering and leaving times mean that one loses a day of their holiday considering the cost of the rental. Other than that and the unhealthy decibel sound of the aircraft which we accepted and knew about. Maybe sound ear protectors should be at the property. Also people leaving the gate open on several occassions. Now ...
There was water left in the coffee maker and spillage marks on and down tables that made us unsure of the cleanliness due to covid, considering we couldnt go in until 5.30pm. The entering and leaving times mean that one loses a day of their holiday considering the cost of the rental. Other than that and the unhealthy decibel sound of the aircraft which we accepted and knew about. Maybe sound ear protectors should be at the property. Also people leaving the gate open on several occassions. Now that the negative side is done. The pisitives out weighed them. It was a lovely break and so nice not to have to wear masks for a week. We were fully contained with our supply of homemade meals that we took and all appliances were more than adequate. The weather was amazing and we were able to swim everyday in the private spot at the bottom of the garden. We took our own lounger matresses as it gave no indication of the accommodation having them in the literature and so glad we did as the black mould on the ones on site was really unacceptable. We have stayed at so many of your properties over the years and never had anything negative to say in the past. I think the price reflects in the disappointing expectations. Saying that nothing was ruined and we have returned home with batteries fully charged.
Maybe the fact that there is a microwave at the property would be a good addition to the site description.
Thank you for your review, we always welcome guests feedback. Firstly, our apologies that our home was not up to the high standards of cleanliness that both you and ourselves expect. I will contact our housekeeper without delay and will address the points that you have raised. The arrival and departure times of 10am and 5pm respectively are, I believe, standard times for Menai Holidays, however I will check this. I will also ask them to add the microwave to our home description.
With regards to the aircraft flying in and out of RAF Valley, whilst they can on occasion be noisy, this is the first complaint we have ever had about the planes. In our experience, there are occasional noisy jets flying over, and these are only ever on a Monday to Friday in the daytime, and never during the evenings/night or at the weekends/bank holidays. I am afraid it is something which is out of our control, and we have therefore always made a point of referencing our proximity to RAF Valley in our home description when it is advertised.
Aside from these issues, we are glad that you were able to have a lovely stay in our home and that you got to enjoy the wonderful Anglesey sunshine and sea. Owner relations
