“The shower in the downstairs en-suite was not working.”
We had specifically chosen the property for my mum's 80th birthday so she could have a room / shower downstairs. Looking back at previous reviews it is now clear the shower hadn't been working in August and so had not been fixed. Did the caretaker think guests wouldn't notice?
When we arrived there was a curtain and pole left on the stairs. We found that one bedroom curtain had come off the wall and just been left. So one room had no curtain all week.
None of the upstairs windows opened apart from in one bedroom so no fresh air! Also noted in previous reviews.
No instructions for the central heating so we couldn't use it.
Other niggles like window blinds broken.
For an expensive rental property this was all very disappointing and unacceptable. We rang Sykes Cottages and no caretaker came to check on concerns. (Plumber came and went on Monday.)
- Ms Welding, August 2019
Thank you for your feedback and we are sorry you were disappointed. The issue you raised with the shower was not an ongoing one and we are pleased the plumber was able to show you that the shower could continue to be used while waiting for the relevant part to be ordered. Plas is a listed building and remedial repair works have been scheduled for the upstairs windows when the property becomes vacant. Windows can be opened at either end of the upstairs area and fans provided for the really hot weather. Guest feedback is appreciated and all issues checked and remedied.
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