“We stayed in this property in 2018 when it was beautifully well kept, nicely staged and clean.”
Unfortunately, since then it has declined terribly. We have stayed in other Sykes' properties in the meantime and have not had the same issues. This property needs a deep clean, lots of general maintenance and updating to be brought back to its beautiful former glory. All in all we are very disappointed with our stay at West View. Details listed below. Cleanliness issues: - Strong smell of cigarette smoke all throughout property - Every surface dirty (dust, crumbs, cup ring marks) - Skirting boards and sockets covered in thick dust - Kitchen required deep cleaning before use - Dead flies splattered on walls and blinds - Floor covered in sand on arrival - Hairs inside dresser drawers - Pillow stains - Outside bins full on arrival - No cleaning supplies in the property - Ice packs covered in food left in freezer - Dead flies in freezer - Baby highchair was filthy - Microwave filthy, covered in food and needed scrubbing before use - Not enough towels for each person, meaning couples had to share Safety issues: - The baby gate which used to be on the top floor has been moved to the first floor. This means the twin rooms are unsafe for young children. - No oven gloves provided. - Microwave hot to touch after use Amenities: - No travel cot, which was requested and advertised - No cleaning supplies provided - No oven trays - Sykes often provide an essentials pack of milk, bread etc. This time we got a bottle of wine, which is useless for a family of 9 - No hosepipe outside for cleaning dog waste - Extremely poor internet connection, not able to use streaming services Maintenance and repair: - The information folder is tatty and a complete mess - Curtain rail in front bedroom hanging off - Tatty blinds in the kitchen look like they are barely attached to one another - No recycling or waste disposal information - Paint patches on walls (looks like a half finished job) Other - Some Images in the ad are not a true reflection of the property - Garden furniture used as indoor living furniture - Wooden furniture in garden is no longer there We would not be happy to stay at West View again due to all of the above.
Thank you for leaving your feedback, we are sorry to read that you were unhappy with some aspects of your recent stay. We do provide contact details for our agent Menai and ourselves should a guest have any issues. It is a shame that myself and they weren't contacted during your stay in order for us to try to resolve the issues as quickly as possible and to make your stay an enjoyable one. I have contacted the cleaners and the maintenance team to investigate and resolve issues raised. We are always trying our best to maintain high stands at West View and wanting our guests to enjoy their holidays is our main priority. Property Owner
