“The accommodation was great and worked well for my family
Sadly the cleanliness ...”
The accommodation was great and worked well for my family
Sadly the cleanliness was poor- marks on a set of double sheets,, dust on tops, clusters of dog hair by the radiators all in the living room, short hairs in the main shower, no bath mats, sand on the outside table
Not left with any bin bags, and bin was filthy
no dishwasher tablets
Or some form of welcome pack
Very disappointing and I have tried to contact Skye/Menai through Insta but NO reply
The accommodation was great and worked well for my family
Sadly the cleanliness was poor- marks on a set of double sheets,, dust on tops, clusters of dog hair by the radiators all in the living room, short hairs in the main shower, no bath mats, sand on the outside table
Not left with any bin bags, and bin was filthy
no dishwasher tablets
Or some form of welcome pack
Very disappointing and I have tried to contact Skye/Menai through Insta but NO reply
Thank you for commenting on how great the accommodation is and that it really suited your family. Also, thank you for your feedback and we are sorry you experienced some issues during your stay. The housekeeper has been contacted regarding all of the issues raised to ensure they don't occur again.
Sykes/Menai do not keep a frequent monitor of their Instagram and therefore do not advertise to be contacted via this method. However, in your key collection information letter as well as the West View guest handbook, there are telephone numbers to call if you have any issues, and a member of the Sykes / Menai team, or myself as the owner, would be very happy to help resolve any issues at the time to ensure you have a lovely stay. Cleanliness is of the utmost importance and we will ensure the housekeeper address this for all future stays.
A full set of bath towels for all guests and bath mats should have been provided, along with bin bags and dishwasher tablets - we are sorry you did not receive these. Again, we have spoken with the housekeeper to ensure these are not missed.
We very much appreciate your feedback and it is our priority to ensure these issues are looked into and resolved. Once again, thank you for your custom and for staying at West View, we would love to welcome you back again.
24/08/2026
Property Owner