“Cooking facilities was I’m possible due to the property not being checked and ...”
Cooking facilities was I’m possible due to the property not being checked and cleaned
Rusty microwave dirty oven and over used burt toaster
Dirty shower not cleaned out drain years of mould and hair buildup it smells
The bins for all properties are outside bedroom window so all can smell is sticky bins overflowing and drains
The bed was not clean later found urine stains
The whole place smelt of dusty dog and smelly drains
Congealed milk stain under fridge just over all not ...
Cooking facilities was I’m possible due to the property not being checked and cleaned
Rusty microwave dirty oven and over used burt toaster
Dirty shower not cleaned out drain years of mould and hair buildup it smells
The bins for all properties are outside bedroom window so all can smell is sticky bins overflowing and drains
The bed was not clean later found urine stains
The whole place smelt of dusty dog and smelly drains
Congealed milk stain under fridge just over all not cleaned and not comfortable
Thank you for taking the time to share your feedback.
We are sorry to hear that you were unhappy with your stay. We take comments regarding cleanliness, maintenance and the comfort of our guests very seriously.
During your stay, whenever concerns were raised with us, we offered to attend the apartment and arrange for our cleaning team to inspect and address any issues. Unfortunately, we were not given access to the apartment, which meant that we were unable to inspect or rectify the concerns raised at the time.
We also provided compensation and additional assistance during your stay, and replacement appliances were made available in an effort to address the concerns that had been raised.
Some of the issues mentioned in this review, including the reported drain smell and bedding concerns, were not raised with us during your stay, so we were not given the opportunity to investigate or resolve them at the time.
We would also like to clarify that Emerald Suite does not permit dogs and, therefore, we would not expect a dog related odour to have originated from a guest’s dog staying in the apartment.
We are genuinely sorry that your experience did not meet the standard we aim to provide. We always welcome guests raising concerns with us during their stay, as this gives us the opportunity to investigate matters promptly and, wherever possible, put things right.
Property Owner
