“It's December, we arrived at the property to find it freezing cold, a plumber turned up and told us that the heating and hot water had not been working all week.”
The owner rang an hour later and told us that there were fan heaters in a cupboard. The owner had know all week that the heating and hot water were not working and had not told us or Sykes which would have given us the opportunity to cancel our trip (there were 12 of us). He rang again the next day and offered the shower in the property next door, we went to look, this house was also freezing and we did not pay 5 star prices to have to go next door to shower (although we had not choice). We bought wood at great expense for the log burner, we needed a lot as it was the only heating in the house, the fan heaters tripped the electric as soon as we plugged in more than 2. The plumber turned up everyday, a nice chap, but not what you want when you have planned a pre Christmas getaway with friends. The house its self is not a 5 star house, it is totally mis represented on the Sykes website. I cannot begin to list it's failings besides the lack of heating and hot water. (Sykes have a comprehensive list). The owner is now uncontactable according to Sykes and Sykes don't seem to want to take any responsibility for this sub standard, mis represented property. Do not book this property, you will be disappointed, the photo's are very clever (particularly of the bedrooms) but the reality does not match the photo's.
