“The cottage was not clean.”
Cutlery and cooking utensils were dirty. The two settees were very uncomfortable. Glass in patio doors was dirty. Patio furniture was very old and chairs broken. Wooden Stairs were very narrow with an awkward turn and very slippery. Upper lounge windows were very dirty and covered in cobwebs inside! Bed was very uncomfortable and pillows abd akso had a strange odour. Couldn't use wardrobe as there was a horrible smell inside it.
Only saw owner once on arrival he wasn't very friendly
We left a ...
Cutlery and cooking utensils were dirty. The two settees were very uncomfortable. Glass in patio doors was dirty. Patio furniture was very old and chairs broken. Wooden Stairs were very narrow with an awkward turn and very slippery. Upper lounge windows were very dirty and covered in cobwebs inside! Bed was very uncomfortable and pillows abd akso had a strange odour. Couldn't use wardrobe as there was a horrible smell inside it.
Only saw owner once on arrival he wasn't very friendly
We left a day early as very disappointed and let down at how the cottage was presented
Thank you for your feedback. We are sorry to hear that your stay did not meet your expectations.
We were naturally disappointed to read your comments, as previous guests have consistently provided very positive feedback regarding the cleanliness, comfort, and presentation of the cottage.
Cleanliness is extremely important to us, and our Property Manager, Tina, personally checks the property after the cleaning team has completed their work to ensure our usual high standards are maintained.
We would have welcomed the opportunity to address any concerns during your stay had they been brought to our attention at the time, particularly as we always strive to resolve any issues as quickly as possible.
We appreciate your feedback and will continue to work hard to provide the high-quality experience that the vast majority of our guests enjoy.
Kind regards,
The Owner
Property Owner